Southwest Airlines Case study

1. Strategic direction of southwesterly airlines: southwestern Airlines practices unconventional fire to its general operations in order to make is the approximately utile airlines. Its online substitute musical arrangement does not rely on agents or other third parties to do the reserve alternatively its online reticence suffer only be done by dint of the airlines web aim. This helps in saving millions of dollars in commissions to agents. 2 Causes of change in technology at Southwest Airlines: Southwest Airlines recognized up of time the significant take for internet, network and phone armed service that will increase productivity of business turn onler. It had the AirOne system installed that apply AT&Ts service to provide the business traveler with phone services from the aircraft and passengers can connect their laptops to get admittance to internet and connect to their tete-a-tete office networks. This service is concordant with Southwests history of providing POS (positively outrageous service) 3. financial Ability to embark on major technological broadcast of advancement: Southwest Airlines invests in technology to provide best realizable customer service, to attach to its tradition of providing POS (positively outrageous service). 4.

What does the corporations web knave present slightly its business directive: The airline had a vision that there will be demand for tag less travel so it invested in an object found database management system to help build a tatter less reservation system on its homegate corporate website. Southwest Airlines became one of the kickoff airlines to offer 26 different types of training from i ts own site the Southwest Airlines homegate.! 5. How will technology pertain the industry? Southwest Airlines has always played games in avoiding fees to large reservation systems, it demonstrable a partnership with HP to develop a crisscross of mainframe and client server technology that combines a of import inventory database with local schedules and dares database using... If you want to get a teeming essay, order it on our website: OrderEssay.net

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